FAQ's

Frequently Asked Questions

Can't find what you're looking for? Browse our most common questions below or contact us directly.

Orders

• How do I place an order?

  Simply browse our shop and click the shop button. There, you can add, upload, and edit your images. Once you're ready, proceed to checkout. Follow the steps to enter your shipping address and choose your preferred payment method. After your order is confirmed, you will receive a confirmation email.

• Can I upload from different sources?

  Yes, you can upload your photos from various sources. For example, from your computer, phone, or iPad, as well as from services like Dropbox or Google Photos.

• Can I edit my photos?

  Yes, you can easily edit, crop, rotate, and apply filters to your images after uploading them. Just make sure to do this before clicking the “Add to Cart” button. Once your images are in the cart, they can no longer be edited.

• Can I use different photos for each magnet in the set?

  Yes! You can upload a different image for each magnet, making every piece in the set completely unique.

• Can I change or cancel my order after placing it?

  We process orders quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible and we'll do our best to help before your order is dispatched.

• Will I receive an order confirmation?

  Yes! As soon as your order is placed you'll receive a confirmation email with your order details. Once your order is shipped, you'll get a second email with your tracking number.

• What to do if my package does not arrive?

  If your order is taking longer than expected to arrive, please first check the tracking information. If the package still cannot be located, contact us with your order number. We will look into it and arrange a replacement or a refund.

Shipping

• Where do you ship to?

  We currently ship to Germany and Austria via GLS and Österreichische Post.
  We're currently working on expanding our shipping services across the EU. In the meantime, feel free to check back with us from time to time for updates, or subscribe to our newsletter so you don't miss any announcements.

• How much does shipping cost?

  We charge a flat shipping rate of €4.90. Orders over €50 qualify for free shipping automatically – no code needed.

• How long does delivery take?

  Orders are typically delivered within 2–5 business days after payment is received. During peak periods, occasional delays may occur.

• How can I track my order?

  Once your order is dispatched, you'll receive a shipping confirmation email with a tracking link. You can use it to follow your parcel in real time on the carrier's website.

Payment

• What payment methods do you accept?

  We accept Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, PayPal and Klarna (pay later / installments).

• Is my payment information secure?

  Absolutely. All payments are processed with SSL encryption. Your payment details are never stored on our servers – they are handled securely by our payment provider.

• When will my card be charged?

  Your payment is charged at the time of purchase. If you pay with Klarna, the payment terms depend on the option you select (invoice or installments) during checkout.

• Is the sales tax (VAT) included?

  No VAT is charged due to the small business regulation.

Returns & Refunds

• What is your return policy?

  You have 14 days from the date of delivery to return items. Products must be unused and in their original packaging. Please contact us before sending anything back so we can guide you through the process.
  Please note that custom-made magnets are excluded from this policy, so the standard return policy does not apply. However, if you’re not happy with your product, please don’t hesitate to contact us. We’re here to help and will do our best to find a solution together.

• I did not receive my parcel - what do I do?

  As mentioned in the order section, if your order is taking longer than expected to arrive, please first check the tracking information. If the package still cannot be located, contact us with your order number. We will look into it and arrange a replacement or a refund.

• I received a damaged or wrong item – what do I do?

  We're sorry to hear that! Please contact us within 48 hours of receiving your order and include a photo of the item. We'll arrange a replacement or refund as quickly as possible.